Cancellation / Return Procedure
Cancellation
You can only then cancel (part of) your order, if it has not been shipped already.
To do so, take the following steps:
• Send (As soon as possible) a mail to info@realmofwishes.com in which you mention:
• Your (customer ID and) order number
• What you would like to cancel (which product or the entire order)
You can use the form at the end of this page.
ATTENTION: It is not possible to cancel personalized items or Items that have been ordered especially for you (following a special request which has been agreed upon by you and Realm or Wishes).
After receiving your cancellation, Realm of Wishes will refund the relevant amount of your cancellation as soon as possible, via the original payment method and at the latest after 14 workdays.
Returns
If you are not satisfied with your received order, you can return it within 14 working days after
receipt (per item). To do this, follow the next steps:
• Send a mail to info@realmofwishes.com (you can use the form at the end of this page)
• Then (within 14 working days) return the item complete and – if reasonably possible – in its original condition and packaging.
• If you return a complete order, any enclosed gift must also be returned. If you do not return the gift, the costs of the gift will be deducted from the refundable order amount.
The shipping costs for this return will not be refunded.
If the item is not returned undamaged and in its original condition, there may be a possible reduction in value (no longer salable). In that case, you might not receive the full order amount for that item. The depreciation of such an article is determined by Realm of Wishes but will never exceed 25%.
Tip: Always keep the proof of shipment of your return, until it has been fully processed and refunded by Realm of Wishes.
Damaged / Incorrect Delivery
Incorrect delivery
Let’s not assume, but did you receive something that you did not order?
Please follow the next steps:
• Send a mail to info@realmofwishes.com and state what you received that you didn’t order
• Then, if requested, return the item in its original packaging.
Follow-up steps by Realm of Wishes:
• The shipping costs for returning the incorrect item will be refunded (not express or registered costs).
• If applicable, you will receive the ordered item as soon as possible.
Damaged Upon Delivery
Despite the best of care, it is unfortunately possible that you receive a damaged item (after transport). If so, follow these steps:
• Send an email with your (customer ID and) order number and indicate which item it concerns
• Specify the damage
• If possible, include a photo of the damaged item (if there is no other option, the photo may also be sent by a WhatsApp message to +31 6 20962090).
Follow up steps by Realm of Wishes:
• You will be contacted as soon as possible to discuss the best solution for you. For example: a price reduction or sending a new copy (after the damaged item has been received).
• In case of return of damaged goods, Realm of Wishes will refund the shipping costs (no express or registered costs).
ATTENTION: Damage to outer boxes can’t always be prevented and doesn’t always fall under damaged goods. Still we will contact you to see if we can find the best solution for you.