FAQ
Frequently Asked Questions
FAQ
We have a special form for these occasions.
Go to Home and click on the Magic Lamp in the banner….
A new page will magically open showing a form you can use to tell us which product would fulfill your deepest desires!
We will try to work our magic and contact you as soon as possible. If we see any possibility to fulfill your wish and you agree upon our terms (for instance price and delivery period), we will finalize an agreement and start the (standard) order procedure.
If we can’t deliver or we can’t come to a mutual agreement there are no strings attached (no cure no pay). In that case we hope you are at least satisfied with our efforts and will visit us again sometime.
Of course, we are open to suggestions for improvement and invite you to send them by mail to info@realmofwishes.com or by using our contact form. You found something incorrect, you miss something, did we make a mistake, can we improve in any way? Please let us know! We aim to please and if we can do better be sure we will try.
ORDER
No, we don’t have a minimum order amount
You can only then cancel (part of) your order, if it has not been shipped already.
To do so, take the following steps:
• Send (as soon as possible) a mail to info@realmofwishes.com in which you mention:
• Your (customer ID and) order number
• What you would like to cancel (which product or the entire order)
You can also use the form at the end of the page “Shipping & Returns”.
After receiving your cancellation, Realm of Wishes will refund the relevant amount of your cancellation as soon as possible and at the latest after 14 workdays.
ATTENTION: It is not possible to cancel personalized items or Items that have been ordered especially for you (following a special request which has been agreed upon by you and Realm or Wishes, by Magic Lamp agreement for instance).
If you placed and paid your order and find you want to change or add anything?
- Use the contact form under “Contact Us” or send a mail to info@realmofwishes.com
- Mention your Customer ID and Order Number
● Tell us what you would like to change or add
We will try to work our magic to make your wish come true and we will answer you as soon as possible.
This will mostly be caused by lack of amount in stock of this specific product.
You can always contact us by mail and ask if it is possible to backorder this item.
When a product is on backorder it means it’s temporarily out of stock. We already re-ordered it at our supplier. The delivery date is an estimate from our supplier and therefor may be subject to change.
If you want to backorder a specific product, use the contact form and specify which product it concerns (ProductName, Product SKU-bottom of product page-, product price) and if you wish to order 1 or more. We will see if our magic can make your wish come true and we will answer you as soon as possible.
NOTE: We advise you not to combine pre-orders with ordering items that are in stock. In that case we ask you to place the pre-order item in a separate order. We advise so because we don’t want you to have to wait for already available items. If you prefer to place only 1 order, please state that under “remarks” at checkout.
Yes, it is possible to can cancel a backorder.
We do prefer to receive your cancellation as soon as possible.
After receiving your cancellation, Realm of Wishes will refund the relevant amount of your cancellation as soon as possible and at the latest after 14 workdays.
A pre-order means that we ordered a product at our supplier that has not been released yet.
The delivery date is an estimate set by our supplier and therefor may be subject to change.
If the delivery date changes, we will immediately change it on our website as well.
You can pre-order a product as if you place a normal order.
Payment is due when you place your pre-order.
You will receive the product as soon as we have it in stock and you will receive your track and trace number by mail.
NOTE: We advise you not to combine pre-orders with ordering items that are in stock. In that case we ask you to place the pre-order item in a separate order. We advise so because we don’t want you to have to wait for already available items. If you prefer to place only 1 order, please state that under “remarks” at checkout.
Yes, it is possible to can cancel a pre-order. We prefer to receive your cancellation as soon as possible.
After receiving your cancellation, Realm of Wishes will refund the relevant amount of your cancellation as soon as possible and at the latest after 14 workdays.
NOTE: Cancellation might not be possible in case of a specific agreement made by use of the magic lamp. If so, we will have informed you about this before placing the order.
If so, the product must be listed under Home and then Backorder.
If the product is not listed there it might not be possible to be ordered again.
To be sure of this you can always ask us by using the contact form under “Contact Us” or by sending a mail to info@realmofwishes.com.
Realm of Wishes is a Retail Shop and only sells to private individuals. If you wish to purchase on behalf of your organization, please contact us at info@realmofwishes.com so we can discuss the possibilities.
We have a special form for these occasions.
Go to Home and click on the Magic Lamp in the banner….
A new page will magically open showing a form you can use to tell us which product would fulfill your deepest desires!
We will try to work our magic and contact you as soon as possible. If we see any possibility to fulfill your wish and you agree upon our terms (for instance price and delivery period), we will finalize an agreement and start the (standard) order procedure.
If we can’t deliver or we can’t come to a mutual agreement there are no strings attached (no cure no pay). In that case we hope you are at least satisfied with our efforts and will visit us again sometime.
We have a special form for these occasions.
Go to Home and click on the Magic Lamp in the banner….
A new page will magically open showing a form you can use to tell us which product would fulfill your deepest desires!
We will try to work our magic and contact you as soon as possible. If we see any possibility to fulfill your wish and you agree upon our terms (for instance price and delivery period), we will finalize an agreement and start the (standard) order procedure.
If we can’t deliver or we can’t come to a mutual agreement there are no strings attached (no cure no pay). In that case we hope you are at least satisfied with our efforts and will visit us again sometime.
PAYMENT AND DELIVERY
Please check your SPAM of JUNK folder. If you find the mail, please add info@realmofwishes.com to your trusted senders. If you don’t see the mail, please refresh your mailbox and/or wait for 20 minutes. If you still have no mail, use the contact form or email us to let us know. We will try to resend your order confirmation as soon as possible.
Please check your SPAM of JUNK folder. If you find the mail, please add info@realmofwishes.com to your trusted senders. If you don’t see the mail, please refresh your mailbox and/or wait for 20 minutes. If you still have no mail, use the contact form or email us to let us know. We will try to resend your track and trace number as soon as possible.
No, orders are shipped in their entirety, i.e. when all ordered products are available.
We therefor advice you, in case of ordering a mix of products on stock and pre- or backorder items, to place 2 separate orders (1 with products on stock and 1 with pre- or backorder items).
Shipping costs are charged per order.
Because orders are shipped in their entirety, i.e. when all ordered products are available.
If you wish to have the available products send to you now, and the ones in pre- or backorder later, you can make that request by mail to info@realmofwishes.com or using the form under “Contact Us”.
NOTE: In this case we charge shipping costs per delivery and not over the entire order. When your total order exceeds € 100,= but you request to divide it in 2 deliveries, we see this as 2 orders so the Shipping Costs for orders over € 100,= will not be applicable.
This varies per country. Please contact us for specific answers.
This varies per country. Please contact us for specific answers.
Yes, it is possible to pick up your order in The Hague (Den Haag), but only after consultation. We will make a personal and specific appointment.
Of course, in case of pick up, there are no shipping costs.
Please check the “I prefer to pick up my order myself” box at the checkout.
We will contact you to see when we can arrange your pick up (we prefer to contact you by phone for this so, if possible, leave your number in the comments).
NOTE: There is no option to shop for anything while picking up your order.
It can be a possibility. If you prefer this, we ask you to inform us by mail.
Mention at which event and on which day you wish us to bring you order.
We will respond as soon as possible to inform you if we can meet your request.
As soon as we shipped your order, our invoice will be sent by email. Please check your JUNK/SPAM/TRASH-folder regularly. If our invoice ends up there, please ad info@realmofwishes.com to your trusted senders.
If you received your entire order and still didn’t receive our invoice by mail, inform us of this by mail or our contact form. We will resend our invoice as soon as possible.
No only one discount code can be used per order.
No, you can use any discount code one time only.
That will be possible in some but not in all cases. We will not enter into any discussions about this.
You can always try your discount code at Checkout. If you can’t use it because you only have sale-items in your order, you can use it the next time you order anything not on sale.
Did you receive a mail that we shipped your order and after 5 workdays you still have not received anything?
Did the delivery date stated on our shipping confirmation pass by but you didn’t receive anything?
Did the track & trace number show that delivery has taken place but you didn’t receive anything (and neither did your neighbors)?
Contact us by mail or our contact form, mention your order number, track & trace number (if you have any) and what delivery date/time was promised. We will look into it and answer as soon as possible.
ACCOUNT(INFORMATION) AND FAVORITES
Go to My Account and click on Wishlist
Go to My Account and click on Orders
Yes, there can only be one Billing Address but you can have multiple shipping addresses.
Go to “My Account” click on Addresses. Here you can change your Billing Address or change or add a new Shipping Address.
NOTE: Orders can only be shipped to one shipping address and not be divided over several shipping addresses.
Go to My Account and click on Account details. A form will open where you can make the necessary change.
At this moment we don’t issue or accept any gift vouchers.
This might change in the future.
RETURNS
If you are not satisfied with your received order, you can return it within 14 working days after receipt (per item). To do this, follow the next steps:
- Send a mail to info@realmofwishes.com (you can use the form at the end of the page under
Shipping & Returns)
- Then (within 14 working days) return the item complete and – if reasonably possible – in its
original condition and packaging (we should be able to resell it)
- If you return a complete order, any enclosed gift must also be returned. If you do not return the gift,
the costs of the gift will be deducted from the refundable order amount
The shipping costs for this return will not be refunded.
If the item is not returned undamaged and in its original condition, there may be a possible reduction in value (no longer salable). In that case, you might not receive the full order amount for that item. The depreciation of such an article is determined by Realm of Wishes but will never exceed 25%.
Tip: Always keep the proof of shipment of your return, until it has been fully processed and refunded by Realm of Wishes.
PLEASE NOTE that you can never return a personalized item
Despite the best of care, it is unfortunately but possible that you receive a damaged item (after transport). If so, follow these steps:
- Send an email with your (customer ID and) order number and indicate which item it concerns
• Specify the damage
• If possible, include a photo of the damaged item (if there is no other option, the photo may also be
sent by a WhatsApp message to +31 6 20962090. If so, please add your order number).
Follow up steps by Realm of Wishes:
- You will be contacted as soon as possible to discuss the best solution for you. For example: a price
reduction or sending a new copy (after the damaged item has been received).
- In case of return of damaged goods, Realm of Wishes will refund the shipping costs (no express or
registered costs).
ATTENTION: Damage to outer boxes can’t always be prevented and doesn’t always fall under damaged goods. Still, we will contact you to see if we can find the best solution for you.
Let’s not assume, but did you receive something that you did not order?
Please follow the next steps:
• Send a mail to info@realmofwishes.com (or us the contact form under Contact Us) and state what
Product you received that you didn’t order
• Then, if requested, return the item in its original condition and packaging.
Follow-up steps by Realm of Wishes:
• The shipping costs for returning the incorrect item will be refunded (not express or registered
costs).
• If applicable, you will receive the ordered item as soon as possible.
Realm of Wishes will pay the return costs in case of not ordered or damaged goods (not express or registered costs).
In all other cases the customer pays the return costs.
CONTACT
You can reach us by mail at info@realmofwishes.com or by filling the contact form under Contact Us.
We can also be reached by phone or WhatsApp but only from Monday to Friday and between 12:00 and 18:00 hours. We are not able to always answer calls immediately, so if we don’t answer please try again later. If we can see your phone number we will call you back as soon as possible.
Yes, but only from Monday to Friday between 12:00 hours and 18:00 hours
No, we don’t have a brick-and-mortar shop.
You can only order from our online store or buy at our stand when we attend an event.
We have no specific opening hours.
Only contact by phone or WhatsApp is limited to specific days and times (Monday to Friday between 12:00 and 18:00).
Yes, we will be attending events. Check our Calendar to see which, when and where.
MY QUESTION IS NOT LISTED HERE
Please send a mail to info@realmofwishes.com or use the contact form under Contact Us.
We will answer you as soon as possible.